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If you're not entirely
happy we'll provide
a full refund within
the first 30 days!
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Please take a quick look at our list of frequently asked questions below for the answers to
many common questions.
If your question/answer is not in the list or you'd like further
assistance please email us for support via our 'Contact Us' page.
We are always glad to recieve feedback and suggestions on the games, website and service
and we look forward to recieving your message.
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I've lost my password and/or username. What do I do now?
Click on the 'My Account' link on the left hand side menu to go to the login page. Here you will
find a section called 'Forgot Your Login Details?' where you can enter your email address. Our
system will email you your username and a new password. You can change your password using the
'Update Details' button on the main account page.
This will only work if the email address entered is the same as the one we have on file for your
account. If your email address has changed, please contact us via our 'Contact Us' page stating your
old email address and order ID.
My email address has changed. How do I update my account information?
Please login using your account details and click on the 'Update Details' button.
This will take you to a page where you can updated your username, password and email address.
If you have forgot your account details and cannot login please email us via our 'Contact Us'
page stating your old email address and order ID.
I have rented the games. How do I play the full versions?
Please login using your account details. On the 'My Account' page you will find a section
called 'Playing The Games'. Here you will find your registration details which can be
entered into the opening screen of any game included in the package. Please make sure you
download the games directly from GamesPackage.com or PiEyeGames.com
Please note, the email address given in your registration details is not a real email address
and cannot be used to receive or send emails.
Can I install and play the games on another computer?
Yes, please feel free to install and play all 12 games on any computer you own. All the
games support player profiles so your whole family can play with the games remembering each
person's progress.
Please note however, you must never share your account details or registration details with
friends or via the internet. If a friend gives your account details to their friend and so
on you will quickly lose control of your account and in order to prevent piracy we will be
forced to cancel it.
I want to play the games for longer. How do I do this?
If you already have a Games Package account you can extend your rental term at any time
using the usual 'Rent The Games Package' buttons. When purchasing please use the email
address we currently have on file and your purchased time will be added to your account.
If your rental term has expired your purchased time will commence from todays date, otherwise
it will be used to extend your current expiration date.
If have already rented the games in the past you can also introduce a friend to Games Package.
If your friend rents the games you will both receive an extra three months each for free.
Please login to the 'My Account' page for more details.
The registration details given on the 'My Account' page don't work. Now what?
There are several reasons why the registration details may not work as expected.
1) Please make sure you have entered the registration details in correctly. Usually it's
best to copy and paste these details directly to avoid typos (using Ctrl+C and Ctrl+V).
2) Please note, when the game's opening screen asks for your email address, it is the
email address given along with the registration key on the 'My Account' page that is
required, not your real email address.
3) To combat piracy we may occasionally need to update the registration system. When
unlocking a game please make sure to use your current registration details as shown
on the 'My Account' page.
4) Another reason may be that your rental term has expired. Your registration details will
expired within one or two days of your rental term.
If the above does not help please email us via our 'Contact Us' page stating your old
email address and order ID.
I'm new to downloadable games. How does it all work?
Click the 'Download' links to download the game's setup file, then 'run' this file to install the game.
This will place an icon on your desktop which you can click on to play the game. All the games can be played for an hour completely free of charge.
For more information please check out our beginners guide to downloading and installing the Pi Eye games :
A Guide To Installing The Games
If you enjoy the games you can rent them all as a package at Games Package.
After purchasing some rental time you will receive an email containing your account details.
Login to GamesPackage.com and use the registration details shown on the 'My Account' page to unlock the full version of all 12 games.
I cannot get a particular game to work. What can I do?
Many times crashing or lockup issues can be resolved by simply uninstalling and reinstalling the game.
Some games may not work correctly if your PC does not meet their minimum 'System Requirements'.
Please refer to the game's information page to see what these are, they vary from game to game.
Some issues can be resolved by updating your version of Microsoft DirectX, for more information please see the What is Microsoft DirectX and where can I get it? section.
Also, please check Windows Update, or with your video card manufacturer's web site, for the latest drivers for your card.
In most cases the games developed by Pi Eye Games will ask you to use our online bug report form. This helps us to make the games more compatible and we look at each case that comes through.'; ?>
I'm having problems with the game's sound/music. What can I do?
Many older sound cards aren't fully compatible with Microsoft DirectX.
Usually, simply updating your sound card drivers will fix any strange sound problems you may encounter.
Please check with your sound card manufacturer or their website for the latest drivers.
I'm having lockup or crashing problems. What can I do?
If you experience any lockups or crashes, please make sure you have the latest drivers installed for your video and audio hardware.
The latest drivers for your cards can most often be found on the manufacturers website.
Please also be sure to reboot your computer before playing after a lockup or crash.
In most cases the games developed by Pi Eye Games will ask you to use our online bug report form. This helps us to make the games more compatible and we look at each case that comes through.'; ?>
What is Microsoft DirectX and where can I get it?
Microsoft DirectX is the part of Windows which allow most games to 'talk' to your graphics and sound hardware.
Microsoft release a new version of DirectX around once a year. Most games are compatible with version 8.1 or later.
Upgrading and installing Microsoft DirectX is entirely free, the latest version is available directly from Microsoft here :
Microsoft DirectX Page
Most computers released over the last few years should be compatible with most of the games.
If you have a suitable graphics card, you'll almost certainly have a suitable sound card.
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Kitten Sanctuary
System Mania
DarkSide
PyraCubes
Scavenger
Mirror Mixup
ArkLight
Circulate
Cubology
GridLines
Word Juice
Odd Box